Retail Solutions
Employers in the highly competitive retail sector are challenged to train managers and employees on a wide range of skills, including how to sell, handle complaints, price products and services, handle objections, and much more. Sales associates, clerks, floor managers, distributors and dealers represent your organization to customers and directly impact revenue and customer satisfaction. Retailers are also challenged with a rapidly changing environment, high turnover and consistency of brand. Retailers require almost constant updates to product training, sales training and service training. These ongoing business challenges require efficient, cost-effective and consistent training and performance management initiatives at all levels of management.
Key Benefits to Retail Organizations
eCornell’s learning solutions can help you:
- Maintain your brand and customer experience—provide consistent training for thousands of
employees across multiple franchises and geographic regions. - Develop management skills, leadership and financial acumen across all functions and divisions.
- Drive revenue by providing associates with the knowledge and skills to cross- and up-sell to meet
customer needs and increase repeat purchases. - Reduce turnover and support career planning initiatives.
- Streamline "new/first-time manager" training programs.
- Improve staff retention and reduce administrative time tied to training programs.
- Develop and deliver tailored and custom training programs.
- Ensure consistency across customer-facing operations.
Sample Retail Customers
Gap, Wal-mart, Yum! Brands, PepsiAmericas
