Managing Communication Challenges
Course ID: ILRMD510 Become both assertive and professional in dealing with communication challenges in the workplace. Analyze and use criticism for self-improvement. |
Description
Interpersonal communication is often one of the most challenging aspects of a career. To communicate successfully, professionals need to find a balanced approach to dealing with difficult people or conversations. One must be assertive enough to avoid being taken advantage of, but not so aggressive that he or she alienates or upsets co-workers. In this course, participants will learn how to be assertive and professional when dealing with challenging conversations and people. They will also learn how to analyze and make use of criticism to improve their skills and abilities.Who Should Enroll in This Course?
Employees with supervisory responsibilities, entry-level managers and supervisors, and shift supervisors. Members of revolving project teams with no direct reports.Enrollment
To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
Next 3 Course available dates are:
February 29, 2012March 28, 2012
April 25, 2012
Click 'Enroll Now' to see available dates beyond April 25, 2012.
Certificate Information
This course can be applied toward the following certificates:- HR: Foundations of Employee Relations
- Supervisory Skills
- International Human Resources Practices
- Master Certificate in Healthcare Leadership
CEUs
HRCI Recertification
Project Management Institute Professional Development Units
This course qualifies for 5.50 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.
Additional Information
Course Format
eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:- Assertive Communication Skills
- Optimizing your message and your meaning when it's your turn to speak
- Assertive communication skills
- Coping with communication anxiety
- Managing criticism
- Communicating with Difficult People
- Decreasing defensiveness in a challenging situation
- Remaining assertive during challenging conversations
- Analyzing difficult people
- Building rapport
- Non-verbal factors that influence challenging communication
Benefits to the Learner
After completing this course, participants will be able to:- Demonstrate the skills needed to communicate in an assertive manner in all situations
- Identify how to manage and cope with criticism
- Identify how to manage and cope with communication anxiety
- Use feedback to improve professionalism
- Identify skills for clearly communicating ideas, thoughts, and feelings in challenging conversations
- Create a plan for conducting a challenging conversation
- Demonstrate an understanding of how non-verbal behavior can be used effectively in a challenging conversation
- Identify effective methods for dealing with difficult people and situations
Authoring Faculty
Nancy Lampen, Director, International ProgramsSponsoring School
Cornell University's School of Industrial and Labor RelationsTotal Learning Time
Approximately 5-6 hours over a period of two weeks.You May Be Interested In...
Students who purchased this course also purchased:
- Student Testimonial,
"The practical steps for communication anxiety, challenging conversation, and dealing with criticism are making a difference in my work place whenever I apply them."
Managing Communication Challenges - Student Testimonial,
"I feel that I am better equipped with several of the skills needed to work through challenging conversations now. I also plan to progess even further through self-assessment and by referring back to the course content over the next few weeks."
Managing Communication Challenges
