Conflict Resolution
Course ID: CEPL556 Learn how to resolve conflict without eliminating the creative tension that so often benefits high-performing organizations. Manage interpersonal conflicts to ensure harmony and productivity in the workforce. |
Description
Conflict is inevitable. The best project leaders have a well-developed capacity for managing and resolving conflict.
Conflict can come from any number of directions: project complexity, misaligned stakeholders, diverse team members, scarcity of resources, and matrix organizational structures—which, by definition, place two sets of managerial values and priorities into tension with each other.
This course focuses on the approaches that a leader can use to resolve conflict. Participants will assess their own response to conflict using the Thomas Kilmann Conflict Mode Instrument to determine which approaches are most consistent with their own profile or appropriate to specific situations.
Principled negotiation, an interest-based technique popularized in the best-selling book Getting To Yes, provides a framework to separate people from problems, focus on their interests and generate and evaluate options. As you emerge from the course you’ll be able to diagnose and resolve conflict in a manner that enhances team cohesiveness and improves the likelihood of successful results.
This course has been approved for 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).
Who Should Enroll in This Course?
This course is essential for Project Management Professionals (PMPs), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to develop the critical leadership skills necessary to ensure high performance in a project team.Enrollment
To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
May 2, 2012
June 13, 2012
Click 'Enroll Now' to see available dates beyond June 13, 2012.
Certificate Information
This course can be applied toward the following certificates:CEUs
Project Management Institute Professional Development Units
This course qualifies for 6.00 Professional Development Units (PDUs) from the Project Management Institute (PMI) for Professional Project Managers (PMPs) seeking ongoing education and professional development for continuing certification. eCornell is a Global Registered Education Provider of PMI. PDUs are designated as Category 3.
Additional Information
Course Format
eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.
This course contains the following modules:
- Conflict Resolution in Context.
- Organizational Conflict.
- Avoiding Conflict.
- Focusing on Completion.
- Accommodation.
- Compromisation.
- Collaboration.
- Principled Negotiation.
- Separating People from Problems.
- Focusing on Interests.
- Generating Options.
- Evaluating Options.
- Additional Considerations.
Benefits to the Learner
Learners who complete this course will be able to:
- Identify and manage various forms of conflict.
- Consider several approaches to resolving conflict and adopt one or more that support your profile.
- Incorporate principled negotiation as a conflict resolution tool.
Authoring Faculty
Frank J. Wayno, Ph.D., Senior LecturerSponsoring School
Cornell University’s College of EngineeringTotal Learning Time
Approximately 6 hours over a period of 2 weeks.You May Be Interested In...
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