Managing People More Effectively

Description

A principal goal of management is balance: encourage and maximize productivity and maintain a healthy work environment that fosters job satisfaction. A thriving workplace can be attributed to any number of things, but workplace dysfunction often begins with individual stress. Stress can be caused by any number of factors, including internal or external changes, pressures and threats.

In this course, you’ll learn to recognize the signs of stress and assess whether or not an individual should undergo counseling or professional help. Failing to identify and alleviate stress in the workplace can lead to dysfunction and greater problems within the company, from low morale to diminishing revenues.

You’ll learn coping strategies and stress-reducing techniques that managers and employees use to get their companies on the right track. In the second part of the course, specific coaching techniques and exercises are reviewed. Counseling skills are especially valuable for managers in the hospitality industry. Managers who have mastered the basic skills of coaching can improve productivity and serve as a helpful resource for their colleagues and within their organization.

Who Should Enroll in This Course?

This course is designed for hospitality professionals seeking to become more effective people managers and better team-builders.

Enrollment

To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).

Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.

Certificate Information

This course can be applied toward the following certificates:
 

• Hospitality Management
• Master Certificate in Hospitality Management
• Leading Customer-Focused Teams
• Master Certificate in Hospitality Management
• Master Certificate in Foodservice Management

Additional Information

Benefits to the Learner

After completing this course, you will be able to:

• Recognize and manage your own stress-related symptoms.
• Recognize signs and symptoms that indicate an employee may need your help managing stress-related problems, or may need professional help.
• Implement appropriate and effective coaching strategies.

Authoring Faculty

Judi Brownell Ph.D., Professor

Florence Berger, Ph.D., Professor Emeritus

Sponsoring School

Cornell University's School of Hotel Administration

Total Learning Time

Approximately 3-6 hours over a period of 2 weeks.