Understanding Team Dynamics
Course ID: HAME504 Organize individuals into highly effective, productive, and dynamic teams. Create positive results and maintain competitive advantage through strong team performance. |
Description
An organization is only as competitive as its management is capable. In order for an organization or business to meet goals and maintain advantage, sound leadership and organizational frameworks need to be in place to ensure that teams are working well together.
Good management cultivates innovation and fosters productivity. Ineffective team management can lead to frustration, low morale, even loss of revenue. In this course, participants will explore the attributes of a well-organized team and learn how to assemble and lead a more energized, fulfilled and productive workforce.
Who Should Enroll in This Course?
This course is essential for management at all levels who assemble and lead productive work teams.Enrollment
To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.
March 21, 2012
April 18, 2012
Click 'Enroll Now' to see available dates beyond April 18, 2012.
Certificate Information
This course can be applied toward the following certificates:- Hospitality Management
- Master Certificate in Hospitality Management
- Leading Customer-Focused Teams
- Master Certificate in Hospitality Management
- Master Certificate in Foodservice Management
CEUs
HRCI Recertification
Additional Information
Course Format
eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.
This course contains the following modules:
- Teams and Team Goals.
- Benefits of working in teams over working independently.
- Establishing clear team goals.
- Characteristics of effective goals.
- Participatory goal setting.
- Team Member Behavior, Norms, and Group Interaction.
- Task functions and relationship functions.
- Behaviors that encourage or harm member relations.
- Developing healthy, productive group norms.
- Strategies to deal with social loafing.
- Factors affecting cohesion/cohesiveness.
- Bales Interaction Analysis.
- Five basic group structures and how they influence communication flow.
- Characteristics of a well-functioning team.
- The role of the participant observer.
Benefits to the Learner
After completing this course, you will be able to:
- Explain the principles of group dynamics and development.
- Describe the dimensions of team member behavior.
- Assess how effectively a team functions.
Authoring Faculty
Florence Berger, Ph.D., Professor Emeritus
Judi Brownell, Ph.D., Professor
Sponsoring School
Cornell University's School of Hotel AdministrationTotal Learning Time
Approximately 5-6 hours over a period of 2 weeksYou May Be Interested In...
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- Enriching and descriptive. Very helpful in understanding and addressing the problems at work.Toshiki Shimada - Guest Service Agent - St. Regis Hotel from Osaka, Japan,Understanding Team Dynamics
- Student Testimonial,
"The course was easy to manuever, and the course map spelled out everything to be covered. The teacher also kept everyone posted on what was expected."
Understanding Team Dynamics
