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eCornell and Affiliates of Hyatt Hotels Corporation Agree to a 3-Year Contract to Deliver Online Learning
eCornell Named a Finalist for “Customer Service Team of the Year” in 2012 American Business Awards
eCornell Expands Leadership Training Partnership with BBVA Compass
Best Western International Renews Hospitality Leadership Development Partnership with eCornell
eCornell Wins Two Coveted Customer Service Awards
eCornell Students Cast Votes; Win eCornell the People’s Choice Stevie Award for Favorite Customer Se
eCornell Students Cast Votes; Win eCornell the People’s Choice Stevie Award for Favorite Customer Service
eCornell Named to List of Top 20 Leadership Training Companies for 3rd Consecutive Year
eCornell Named a Finalist for "Customer Service Department of the Year" in 2012 Stevie Awards for Sales & Customer Service
Hilton Worldwide Expands Leadership Development Training Partnership with eCornell
eCornell Named Most Customer-Friendly Company
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eCornell Teams Up with the American Academy of Healthcare Interior Designers
eCornell Wins 3-of-3 at Best of E-Learning Awards…Again
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eCornell Named Finalist in 3 Categories of 2011 Best of E-Learning! Awards
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Lincoln Financial Group Selects eCornell for Management Development
Thompson Hotels Adds eCornell to In-House Education Program
eCornell Named to List of Top 20 Leadership Training Companies for Second Year in a Row
eCornell Named a Finalist for 'Sales Training Program of the Year' in 2011 Stevie Awards for Sales & Customer Service
McKesson Corporation Selects eCornell for HR Management Development Program
eCornell Wins 3-of-3 at 2010 Best of E-Learning Awards
Cornell University & eCornell Launch New Online Certificate Programs for Healthcare Professionals
eCornell Named Finalist in 3 Categories of 2010 Best of E-Learning! Awards
Cornell School of Hotel Administration & eCornell Launch New Online Certificate Programs in Hospitality and Foodservice
Cornell ILR School & eCornell Launch Online HR Director's Certificate
eCornell Named to List of Top 20 Leadership Training Companies
eCornell Voted "Best Leadership Development Program" by readers of E-Learning! Magazine
eCornell Partner is Ranked the Best in Leadership Development
New Graduate Certificate in HR Management
eCornell Named Finalist for "Best Leadership Development Program" &"Best SaaS LMS" by Readers of E-L
eCornell Presents with UNICEF at ASTDNY
eCornell at CLO Fall Symposium
eCornell Programs Eligible for National Emergency Grants
New Online Certificate Program from Cornell University Develops High Performance Leaders
New eCornell Certificate Program Teaches the 'Right Way' to Develop Products and Services
eCornell Unveils New Logo and Website
eCornell Joins with Center for Hospitality Research to Offer Online Executive Education Opportunity
New Certificate Program in Project Leadership from eCornell and Cornell University's College of Engineering
New Certificate Program in Strategic Hospitality Management from eCornell and Cornell University's School of Hotel Administration
eCornell Launches Online Certificate Program in Hotel Real Estate Investments and Asset Management with Cornell University's School of Hotel Administration
eCornell Named a Project Management Institute Registered Education Provider
eCornell offers Strategic Human Resources Management Certificate
Delta Hotels Announces Partnership with Cornell University
BMC Software & eCornell Announce Partnership for Employee Development
Fairmont Hotels & Resorts & eCornell Announce Partnership for Employee Development
eCornell Launches Online Certificate Program in Hotel Revenue Management with Cornell University's School of Hotel Administration
eCornell Author Bacharach's Book Voted 6th Best Management Book of 2006
Raffles Hotels & Resorts and eCornell Collaborate to Develop Raffles Univirtual
eCornell Partners with Canadian HR Press to Serve Canadian Market
Human Capital Institute Partners with eCornell to Offer New Education Programs
eCornell's Approach Featured in CEO Today magazine
eCornell Partners with the Cortiva Institute to Target the Wellness Space
eCornell's Approach to Technology Profiled at The Boardroom Connection
Cendant Hotel Group Partners with Cornell University
The Pierre, a Taj Hotel Announces its Partnership with eCornell & the Launch of "The Pierre eKnowledgeSuite"
eCornell and the Ken Blanchard Companies Partner to Address Growing Need for New Leaders
eCornell to present at CLO Symposium, Elliott Maisie's Learning 2005, and EUHOFA International Congress
YMCA of the USA Chooses eCornell for Online Professional Development Certificate Programs
Shangri-La Hotels & Resorts and eCornell Partner for Five-Year Worldwide Learning Program
eCornell's approach to online learning design, Learning Molecules, featured in ASTD's Learning Circuits
eCornell and Swissôtel partner to create Swissôtel eUniversity
eCornell at TechLearn 2004
Starwood Hotels & Resorts and eCornell Announce Four-Year Learning Partnership
eCornell Launches Online Executive Leadership Series from Cornell University
Air Products Sharpens Its Performance Culture With An Assist From eCornell, A Total Learning Solutions Provider.
Cornell and The Culinary Institute of America Partner Online to Provide Management Skills to Restaurant Professionals
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Statistical Decision Making for Hospitality Managers
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Foodservice Management: Marketing, Service, and HR Systems
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Introduction to Restaurant Revenue Management
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Introduction to Hotel Revenue Management
Forecasting and Availability Controls in Hotel Revenue Management
Pricing Strategy and Distribution Channels in Hotel Revenue Management
Overbooking Practices in Hotel Revenue Management
Non-Traditional Applications of Hotel Revenue Management
Price and Inventory Controls
Price Sensitivity and Pricing Decisions
Segmentation and Price Optimization
Displacement and Negotiated Pricing
Search Engines and Online Selling: Stimulating Incremental Demand
Strategic Hospitality Management I: Formulating Strategy
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Financial Analysis of Hotel Investments
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Financial Analysis of Hotel Investments
Control of Hotel Real Estate
Valuing Hotel Investments Through Effective Forecasting
Valuing Hotel Intellectual Property and Structuring the Capital Stack
Developing an Asset Management Strategy
Achieving Hotel Asset Management Objectives
Hotel Revenue Management
Marketing Fundamentals for the Hospitality Industry
Conducting Effective Hospitality Marketing Research
The Hospitality Marketing Mix: Product and Price
The Hospitality Marketing Mix: Place and Promotion
Meeting the Challenges of Foodservice Management
Foodservice Management: Marketing, Service, and HR Systems
Foodservice Management: Menu Planning and Related Systems
Foodservice Management: Control Systems and Marketing & Merchandising Strategies
Introduction to Restaurant Revenue Management
Managing Revenue with Service Cycle
Managing Revenue with Table Mix
Managing Revenue with Pricing
Introduction to Hotel Revenue Management
Forecasting and Availability Controls in Hotel Revenue Management
Pricing Strategy and Distribution Channels in Hotel Revenue Management
Overbooking Practices in Hotel Revenue Management
Non-Traditional Applications of Hotel Revenue Management
Strategic Hospitality Management I: Formulating Strategy
Strategic Hospitality Management II: Creating Value
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Financial Analysis of Hotel Investments
Control of Hotel Real Estate
Valuing Hotel Investments Through Effective Forecasting
Valuing Hotel Intellectual Property and Structuring the Capital Stack
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Mapping the Political Terrain of Allies and Resistors
Negotiating Support and Buy-In for Your Agenda
Mobilizing the Coalition for Action
Establishing Momentum: Managing Structure, Resources, and Performance
Sustaining Momentum: Motivating Through Vision, Culture, and Political Agility
Preparing for Negotiations
Tactics and Skills for Negotiating
The Coaching Mindset for Engaging and Developing Others
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Project Teams: Mining Collective Intelligence
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Influence Without Authority
Conflict Resolution
Getting Started on Product and Service Design
Targeting Product and Service Designs to Customers' Needs
Exploring the Design Space and Optimizing the Design
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Understanding Financial Statements
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Using Ratio Analysis to Evaluate Financial Performance
Understanding Financial Statements
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Raising Capital: The Process, the Players, and Strategic Considerations
Understanding Financial Statements
Using Ratio Analysis to Evaluate Financial Performance
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Secrets of Phenomenal Customer Service
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Legal and Unbiased Interviewing and Selection
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Legal Issues in the Workplace
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The Power of Managing Your Time and Personal Priorities
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Engaging Employees to Drive Performance
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Re-Engage Now! Engaging Employees to Drive Performance
E-Learning Trends: Content & Engagement Strategies
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The Next Evolution in Leadership Development
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IBM India: Building an International Leadership Pipeline

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India is home to IBM’s largest global delivery teams, which span across Infrastructure, Applications, Consulting & Business Process Outsourcing. Global Business Services (GBS India) is IBM’s largest and most mature global delivery provider. It also representsIBM’s largest population outside of the USA with approximately 70,000 employees and 6,500 managers in regional headquarters in Bangalore and offices in 14 other cities.

The Challenge

  • Joining the already formidable Bright Blue Executive Development Program and aligning it to the specialized needs of IBM India through a partnership with eCornell.
  • Targeted at building the leadership pipeline in growth markets by enhancing executive leadership and financial management skills, the participants were executive and high-potential leaders handpicked and nominated by the Business Unit Leader and Talent team.
  • These Senior Managers, Directors and Vice Presidents needed to build bench strength to keep pace with hyper-growth seen in India’s markets.

Specific training goals included:

  • Increase the depth of each participant’s business acumen.
  • Help participants understand and develop a globally integrated, locally focused approach to business.
  • Reduce silos and territorial thinking to become more client focused in order to consistently meet P&L objectives.

The Solution

  • Launched work-embedded certificate programs through eCornell in leadership, strategic management and financial management over 4 months as part of accelerated blended learning experience.
  • 93% of enrolled participants successfully completed the certificate programs from eCornell.
  • The pipeline of executive-ready talent at IBM India doubled in the first year.
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