HR: Selection and Staffing

Description

This certificate prepares Human Resources professionals and managers to recruit and retain high-performing staff long-term. In six courses, participants develop a broad understanding of legal and ethical issues involved in hiring.

You’ll also learn what’s acceptable, advisable and appropriate in recruitment initiatives. Structure interviews that achieve desired results for your organization and develop strategies that address employee satisfaction and retention.

Who Should Enroll in This Certificate?

This Certificate is appropriate for Human Resource professionals and managers involved in employee hiring and staff retention.

Enrollment

To register, contact an Enrollment Counselor at info@ecornell.com or 1-866-326-7635 (+1-607-330-3200 from outside the United States).

Certificate programs are eligible for eCornell Payment Plans. Discounts are available for military personnel, veterans, and Cornell University Alumni. eCornell programs are not eligible for financial aid or federal Pell Grants. Contact an enrollment counselor for more information.

Courses in this Certificate

• Issues and Concepts in Equal Employment Opportunities Law

  • The modern workplace can be a litigious place, rife with potential legal problems. As an HR professional, you need to know the legalities around employment in your company.

    This course introduces the interrelationship between Equal Employment Opportunities (EEO) laws, Affirmative Action (AA) laws, and practices around Diversity. You’ll work on case studies to get a handle on these laws and issues. You will learn about relevant federal, state, and local laws, and see how they apply to daily operations and special situations at your organization.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content.

    This course contains the following modules:

    • Putting Employment Laws into Context.
      • The Layers of Employee Rights.
      • Assessing Employee Relations Legal Issues.
    • EEO, Affirmative Action, and Diversity.
      • Overview of EEO, AA, and Diversity.
      • Title VII and the ADEA.
      • Disabilities.
      • Harassment.
      • Common Questions HR Professionals Encounter.

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Describe the relationship between laws, court cases, agreements, and policies and procedures related to employment issues.
    • Describe EEO, AA, and Diversity as well as some of the key legal aspects of each law or policy.
    • Recognize EEO, AA, and diversity issues within your workplace.
    • Conduct investigations into EEO, AA, and Diversity issues by identifying questions and information you will need to gather.
    • Organize information needed by legal experts when seeking advice about EEO, AA, and Diversity matters.
    • Develop strategies for helping your organization comply proactively with EEO, AA, and Diversity laws and policies.
    • Put Employment Laws into Context.

    
    
• Employment Laws for the HR Professional
  • In today's litigious workplace environment, being on top of legal issues that directly affect individual employees and your organization is critical to your success as an HR professional. This course will introduce you to OSHA, FLSA, FMLA, NLRA, and state laws, what they cover, how they apply, and how to recognize and handle issues pertaining to these laws in the workplace. With our case study approach, you will not only grasp relevant federal, state, and local laws, but also be able to apply them to daily operations and special situations.
    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Exploring Individual Laws.
      • Key employment laws and theories for FMLA, FLSA, OSHA, NLRA, and related state and local laws.
      • Identifying and organizing information needed in order to seek advice from a legal expert on issues surrounding these laws.
      • Strategies for helping an organization comply proactively with these laws.
    • Exploring Multiple Laws.
      • Identifying the legal issues surrounding FMLA, FLSA, OSHA, NLRA, and related state and local laws that may apply to complex workplace situations.
      • Asking the right questions to determine which employment laws may apply to complex workplace situations.
      • Gathering the necessary information to help in the legal analysis of situations involving multiple laws.

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Describe FMLA, FLSA, OSHA, NLRA, and state and local laws, as well as some of the key legal aspects of each law or policy.
    • Recognize workplace issues related to FMLA, FLSA, OSHA, NLRA, and state and local laws.
    • Conduct investigations into workplace issues involving one or more of these laws by identifying questions and information you will need to gather.
    • Organize information needed by legal experts when seeking advice about FMLA, FLSA, OSHA, NLRA, and state and local matters.
    • Develop strategies for helping your organization comply proactively with FMLA, FLSA, OSHA, NLRA, and state and local laws and policies.

    
    
• Selection and Staffing: The Selection Process
  • Selecting the right candidate to fill a job position is no simple task. You need to establish guidelines for eligibility and a set qualifications that align with organizational needs. This course covers the entire process of properly selecting a candidate, and also teaches how to conduct successful candidate searches.
    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Do We Need to Hire?
    • Identifying the need, and when additional staffing is the best way to fill that need
    • Elements of effective job descriptions and job postings
    • Diversity as a strategic initiative within the organization
    • Internal and external sources for recruiting new employees
    • Sources to help diversify your workforce
    • Whom Are We Going to Hire?
    • Developing effective selection criteria
    • Evaluating resumes
    • Structuring interviews, and developing effective, non-discriminatory interview questions
    • Evaluating candidates with respect to the selection criteria you have established
    • Addressing challenges associated with multicultural awareness
    • Achieving diversity in the selection process
    • Best practices related to giving and checking references
    • Laws and legal issues surrounding the selection process
    • The use of testing as a predictor of performance

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Describe a systematic approach to selection and staffing issues
    • Implement and integrate the selection techniques appropriate to your organization
    • Evaluate candidates with respect to the selection criteria you have established
    
    
• Selection and Staffing: The Staffing Process
  • This course covers the issues and best practices related to employee retention, reductions in force, and documenting and reporting on the selection and staffing process. It illustrates a systematic approach that can be applied to most organizations.
    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • How Do We Keep Employees?
    • Effective orientation as a retention tool
    • Implementing an effective orientation program
    • Elements of an effective succession plan
    • Identifying high-potential employees
    • What Happens When People Leave?
    • How and why people leave an organization
    • Effective and legal strategies for managing a downsizing
    • The role of HR in managing a workforce reduction
    • Structuring and conducting an effective exit interview
    • Reporting and Effectiveness
    • Reports, tools, and measurements the HR department can use to demonstrate its value to the organization
    • Effectiveness versus efficiency
    • Aligning HR effectiveness measurements with the organization's strategic business priorities

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Identify effective strategies for retaining valued employees
    • Implement effective strategies for managing employee departures and reductions in force
    • Use reports to measure the effectiveness of the HR department's selection and staffing process
    
    
• Selection Requirements and Communications Skills for Interviewing
  • Making the wrong hiring choices is costly and time consuming for organizations of all sizes. An effective way for businesses to identify the best candidates for a position is through a structured, job-focused interviewing process, where interviewers have effective interviewing skills and understand the legal aspects of employment practices. In this interactive, skill-based course, participants learn how to structure an interview using the Results-based Selection Requirements (RSR) process.

    This model eliminates bias and stereotyping of job candidates, examines compliance with employment laws, and focuses on the communication and listening skills required for effective interviewing.

    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Communication Skills for Interviewing
    • Determining your communication style and applying it productively during the interview process
    • Three primary communication styles and the strengths of each
    • Increasing the degree to which you are perceived as approachable to elicit more candid responses from candidates
    • Nonverbal, verbal, and interpretive dimensions of listening
    • Using Job Results to Develop Selection Requirements
    • Why develop Results-based Selection Requirements (RSRs)
    • Preparing a Results-based Selection Requirements form

    
    
    Benefits to the Learner
    After completing the course, participants will be able to:

    • Develop and demonstrate effective, unbiased interviewing techniques
    • Use advanced listening skills
    • Learn how approachability and openness can elicit candid responses from job candidates
    • Recognize and ensure compliance with applicable employment processes
    • Design and implement a system of Results-based Selection Requirements as a foundation for the interview process
    
    
• Legal and Unbiased Interviewing and Selection
  • In a competitive global economy it is essential for all organizations to conduct job interviews that result in the selection of the most capable and competent candidates available. Effective and efficient interviewing requires advanced preparation and a structured approach. In addition to carefully constructing job-related questions, interviewers must ensure compliance with applicable laws and must also make certain that their assessments and recommendations remain unbiased.

    In this interactive, skill-based course, participants will learn how to prepare for job interviews, create a positive interviewing environment, conduct legal and unbiased interviews, and identify the best-qualified candidate for the position.

    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Legal and Unbiased Interviewing
    • Problematic and inappropriate questions, statements, and behaviors, and the specific law(s) to which they relate
    • Additional resources for questions about specific employment laws
    • Avoiding legal problems prior to and during the interview and selection process
    • Societal, organizational, and individual biases and how they can affect the assessment of candidates
    • Interviewing and Selecting Candidates
    • Effective questioning techniques to use when interviewing
    • Effective note-taking techniques
    • Selecting effective questions that are consistent with the Results-based Selection Requirements (RSR) form
    • The role of the resume in the interview process
    • Creating an interview environment that is conducive to the exchange of information
    • Watching for verbal and nonverbal cues
    • When and how to ask probing follow-up questions during the interview
    • Effective ways to close interviews, and strategies for dealing with challenges that candidates may present at the end of the interview
    • Warning signs during the interview/selection process
    • The role and importance of checking references
    • Communicating with candidates to whom offers of employment are, and are not, extended
    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Ensure compliance with applicable employment laws
    • Identify problematic and inappropriate questions, statements, and behaviors that can occur in an interview
    • Proactively avoid legal problems throughout the interview process
    • Avoid bias and stereotypes in order to accurately assess a candidate
    • Develop and carry out highly effective, efficient, unbiased interviews using a Results-based Selection Requirements (RSR) process
    • Objectively compare candidates and select the best-qualified candidates for their organization
    
    

Accreditation / CEUs

HRCI Recertification

The courses in this certificate series have each been approved for six (6) recertification credit hours toward PHR, SPHR, and GPHR recertification through the Human Resource Certification Institute. Please contact the Human Resource Certificate Institute (HRCI) for further information about certification or recertification.

Accreditation

Participants who successfully complete all six courses in this series receive a Human Resources: Selection and Staffing Certificate from Cornell University’s School of Industrial and Labor Relations.

Cornell's School of Industrial and Labor Relations (ILR) will give .6 Continuing Education Units (CEUs) to each student who successfully completes each course. Students can apply to the ILR school for the CEU units after they have successfully completed the courses.