Master Certificate in Healthcare Leadership

Description

Healthcare administrators, physicians and medical professionals tend to focus their efforts on managing and providing care for people, often leaving little time for the development of leadership skills and strategic thinking.

Are you seeking greater job fulfillment or looking to advance your career in healthcare? This eleven-course online program prepares you for a high-level management role and elevates your potential for leadership at your organization.

This accelerated program can be completed in just 5-6 months. Gain valuable hands-on experience developing core leadership competencies central to the healthcare industry. Learn to identify areas for improvement or potential for growth in your organization and design strategic plans to set and meet goals. Upon completion, you’ll be able to make an impact by putting your newly acquired skills and Ivy League credential into practice.

Who Should Enroll in This Certificate?

Hospital and healthcare facility administrators, VP level and C-suite executives, chiefs of staff, hospital board members, chief nursing officers, department directors and other healthcare professionals with supervisory, management or executive-level responsibilities.

This certificate is also appropriate for clinicians, medical personnel and staff who are transitioning upward into administrative, management, director or executive leadership roles.

Enrollment

Courses in this Certificate

• Transformational Excellence: Change Leadership in Healthcare
  • This course,the first in the six-course certificate program, Healthcare Facilities Design: Strategy & Innovation, outlines important problems facing the healthcare industry, citing them as reasons for enacting transformational change. The course teaches healthcare leaders and managers how to gather data related to improvement strategies and then implement corrective actions designed to improve outcomes and service delivery. A real-world course project challenges students to explore how and why such a transformation occurs by inviting them to identify and implement one transformational change in their own healthcare organization.
    Course Format

    eCornell takes a problem-based approach to learning, building courses around authentic case studies and scenarios. All courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades course projects, and is available to answer specific questions about the course content.

    This course includes the following module:

    • Transforming the Organization
    • The Need for Change
    • The Goals for Change
    
    
    Benefits to the Learner
    After completing this course participants will be able to:

    • Describe key areas in the U.S. healthcare system in need of improvement.
    • Define transformational excellence and how it relates to a systems approach to change.
    • Discuss the role of leadership in implementing change in healthcare organizations.
    • Outline strategies for involving stakeholders in the change process and communication progress.
    • Identify at least one change to work on in their own organization and begin to develop a strategy for doing so.
    
    
• Strategic Planning for Healthcare Organizations

  • Healthcare professionals often approach management like a service provider might approach a patient: identify a symptom or problem, make a diagnosis or analysis, and recommend a treatment plan. This is suitable for short-term initiatives and projects but not for executing long-term strategies for sustainability or growth.

    This course introduces students to strategic planning for healthcare organizations, encouraging modern business approaches. Participants learn to gauge their organization’s readiness; how to develop strategies that align with their organization’s core values; and how to involve both internal and external stakeholders in the planning process.

    Participants will also learn how to collect and analyze data to identify areas in need of improvement. Strategic planning training is highly valued and essential at all levels of healthcare administration.

    Course Format

    eCornell takes a problem-based approach to learning, building courses around authentic case studies and scenarios. All courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades course projects, and is available to answer specific questions about the course content.

    This course includes the following modules:

    • Strategic Planning and Visioning
    • Dynamics and Benefits of Strategic Planning
    • Gauging Your Readiness
    • Strategic Visioning
    • Performing and Organizational Check-Up
    • Assessing the Organization: Porter’s 5 Forces
    • Assessing the Organization: The BCG Matrix
    • Finding the Gaps
    • Making a Diagnosis
    
    
    Benefits to the Learner
    After completing this course participants will be able to:

    • Create a strategic vision for their organization.
    • Collect and analyze data to inform their strategic planning process.
    • Identify areas for improvement and potential growth.
    
    
• Revising and Implementing Your Strategic Plan

  • Strategic plans should align with an organization’s overall mission and vision. They also require assessment and revision from time to time to ensure that they embody core values and meet projected goals. Building or revising a strategic plan requires the ability to manage debate and collaboration among peers, who often have conflicting agendas.

    Learn how to gain the buy-in of important stakeholders and decision makers; explore how internal and external environments affect strategic plans; and develop the skills to evaluate and refine them based on changes to these environments. This course shows how to conduct a group retreat where a team can set organizational goals and construct a plan for achieving them.

    Course Format
    eCornell takes a problem-based approach to learning, building courses around authentic case studies and scenarios. All courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades course projects, and is available to answer specific questions about the course content.

    This course includes the following modules:

    • Planning a Retreat
    • Identifying and Involving Stakeholders
    • Planning to Plan
    • Conducting a Retreat
    • At the Retreat
    • Better Goals and Action Plans
    • Monitoring and Refining Your Plan
    • Establishing a Framework for Success
    • Measuring and Communicating Progress
    • Correcting Course
    
    
    Benefits to the Learner
    Learners who complete this course will be able to:

    • Develop goals and objectives related to a strategic initiative and an action to realize them.
    • Involve stakeholders in planning and implementing strategic plans.
    • Monitor progress and refine the strategic plan based on results.
    
    

• Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions

  • Managers, directors and administrators in today's healthcare environment must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions.

    This two-week course provides non-financial management and staff with an understanding of the key factors that enter into capital budgeting decisions so they are better able to engage in meaningful dialogue with the healthcare facility's finance team.

    Discover how the risk-return relationship is measured and incorporated into capital-budgeting decisions. Explain why risk is a critical component of the capital-budgeting decision and what its impact is on the ultimate value of the investment under consideration.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Considering Investment Risk.
      • Investors and Risk.
      • Quantifying Risk and Return.
      • Two Kinds of Risk: Systematic & Unsystematic Risk.
    • How Firms Factor Risk into Capital Budgeting Decisions.
      • Systematic Risk.
      • Capital Asset Pricing Model.
      • Risk & Capital Budgeting Decisions.
    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Explain how risk enters into the capital budgeting decision and the impact it will have on the ultimate value of the investment under consideration.
    • Interpret what you read in the Wall Street Journal.
    
    
• Raising Capital: The Process, the Players, and Strategic Considerations

  • Firms routinely look to external capital markets for funding and operating investments. Making complete, well-informed financing decisions at the corporate level requires a thorough understanding of capital markets. This course provides the theory behind capital market investments and demonstrates how external factors may influence debt-equity decisions, such as changes within the industry or prevailing economic trends.

    Learn to observe external economic data and develop strategies to balance debt and equity at your firm. You’ll also see how decisions regarding corporate restructuring, mergers, acquisitions and bankruptcy are made.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Capital Structure Foundations.
    • Evaluating the Firm’s Financing Options.
    • The Debt Irrelevance Theorem.
    • Trade-Off Theory of Capital Structure.
    • The Effect of Taxes on the Firm’s Value.
    • The Effect of Financial Distress on the Firm’s Value.
    • Pecking Order Theory of Capital Structure.
    • Direct Costs of Issuing Securities.
    • Indirect Costs of Raising Capital.
    • Pulling It All Together – Reconciling and Applying Pecking Order and Trade-Off Theories.

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • View the process of raising capital in a broad context of capital-related decisions regarding the mix of capital and the process of entering into capital markets.
    • Explain how decisions in your department or division are influenced by capital structuring decisions.
    • Explain why changes in the industry and in the economy are important to capital budgeting decisions in your organization.
    • Contribute to decisions in your own firm more meaningfully with a good understanding of corporate restructuring, mergers, acquisitions, and bankruptcy.

    
    
• Managing Strategic Change

  • With emerging technologies and expanding global marketplaces, it is imperative that organizations become highly proficient in driving their change agenda. Whether diversifying, downsizing, merging, reorienting business, or developing new management structures, organizations must be able to effectively carry out change initiatives to remain productive and competitive.

    In this course, participants learn to assess organizational readiness and their own ability to facilitate change. Working with a comprehensive organizational change scenario, this experiential exercise provides an opportunity for participants to learn by doing and to assess their own effectiveness in facilitating change.

    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following module:

    • Managing Change.
      • Organizational change tactics and their correspondence to different stages of readiness or willingness to accept change.
      • Stages of adoption of innovation: awareness, appraisal/trial, and adoption.
      • Different reactions to organizational change and innovation on the part of innovators, early adopters, early majority, late majority, and resistors<./li>
      • Recognizing that creating change is part skill, part art, and part luck.
      • Cultural aspects of organizations and their impact on change efforts
      • Frustrations managers experience in implementing change initiatives.

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Evaluate an organization's level of readiness and willingness to change and use techniques to bring it to an acceptable level.
    • Identify and minimize a manager's frustrations in implementing change initiatives.
    • Develop and implement an effective methodology for carrying out a successful change initiative.

    
    
• Organizational Culture and Work/Life Balance

  • This course covers how to develop a strong employee relations program that inspires people to deliver maximum levels of performance, models the company culture, and carries out your corporate strategy.

    The course uses an interactive case study simulation to address many of these topics.

    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • The World of Employee Relations.
    • The role of the HR practitioner with respect to employee relations.
    • Internal and external factors impacting employee relations.
    • Sources of employee relations issues and concerns.
    • Employee relations programs/strategies in your organization.
    • Organizational Culture.
    • Organizational culture and its connection to employee relations.
    • Strategies to resolve conflicts between personal values and organizational values.
    • The role of employee relations in addressing discrepancies between organizational and personal values.
    • Work/Life Balance.
    • The relationship between employee relations and work/life balance.
    • Factors driving the trend toward increased focus on work/life balance issues on the part of both employees and employers.
    • Implementing work/life balance programs.

    
    
    Benefits to the Learner
    After completing this course, you will be able to:

    • Identify and analyze factors within the organization—including behaviors, lack of harmony between organizational and personal values, and others—that may give rise to employee relations issues and concerns.
    • Assess the impact of organizational culture on employee relations.
    • Identify and implement components of effective ER strategies and practices.
    
    
• Communicating and Coaching and Counseling for Improved Performance

  • This course covers the relationship between effective communication and coaching and counseling to employee relations. The course uses an interactive case study simulation to address many of the topics.

    Participants will examine the ways communication occurs in an organization, communication styles, and techniques for gathering information. The second part of the course explores appropriate uses of coaching and counseling, and also addresses workplace violence, a related topic that must be addressed by HR professionals.

    Course Format

    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content.

    This course contains the following modules:

    • Communicating to Enhance Employee Relations.
    • Four basic communication styles, and the connection between communication styles and communication problems.
    • Using appropriate communication styles to address employee relations issues.
    • Effective communication techniques.
    • Methods of information gathering.
    • The relationship between communication practices and employee relations.

    • Coaching and Counseling for Improved Performance.
    • The steps involved in coaching and counseling.
    • Benefits of coaching and counseling from both an employee's and manager's perspective.
    • Coaching and counseling techniques for specific situations.

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Utilize effective communication strategies to evaluate and resolve employee concerns and issues.
    • Utilize effective coaching and counseling techniques and discipline strategies for improved performance.
    • Discuss measures for preventing violence in the workplace.
    
    
• The Impact of Personality Styles on Communication
  • Interpersonal communication is one of the most challenging and important aspects of a successful career. It is essential for leaders and managers to understand the basics of communications, their own communication styles, the critical role of emotional intelligence, and the impact of all of this on their co-workers and their organization. In this course, participants will learn why good interpersonal communication skills are so important, how personality styles affect personal communication styles, and how this understanding can improve one’s ability to work with and manage employees.
    Course Format
    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

    • Effective Communication.
    • Competencies of good communication.
    • Benefits of improved communication in the workplace and elsewhere.
    • Emotional intelligence and how it relates to communication competencies.
    • Communication Preferences.
    • The impact of the four Myers-Briggs scales.
    • Effects of personality type on methods of communication.
    • Work preferences for a variety of Myers-Briggs types.
    • The effect of various response styles in different work place situations.
    • Listening.
    • Skills needed to listen actively.
    • The role of nonverbal communication in listening.
    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Increase awareness of, and ability to manage, workplace communication behaviors.
    • Understand the influence of personality type on communication.
    • Develop strategies for effective listening.
    • Sustain positive rapport during difficult discussions.
    • Manage nonverbal messages.
    • Give constructive feedback.
    
    
• Managing Communication Challenges
  • Interpersonal communication is often one of the most challenging aspects of a career. To communicate successfully, professionals need to find a balanced approach to dealing with difficult people or conversations. One must be assertive enough to avoid being taken advantage of, but not so aggressive that he or she alienates or upsets co-workers. In this course, participants will learn how to be assertive and professional when dealing with challenging conversations and people. They will also learn how to analyze and make use of criticism to improve their skills and abilities.
    Course Format
    eCornell takes a problem-based approach to learning, and builds each course around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer specific questions about the course content. This course contains the following modules:

    • Assertive Communication Skills.
    • Optimizing your message and your meaning when it's your turn to speak.
    • Assertive communication skills.
    • Coping with communication anxiety.
    • Managing criticism.
    • Communicating with Difficult People.
    • Decreasing defensiveness in a challenging situation.
    • Remaining assertive during challenging conversations.
    • Analyzing difficult people.
    • Building rapport.
    • Non-verbal factors that influence challenging communication.
    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Demonstrate the skills needed to communicate in an assertive manner in all situations.
    • Identify how to manage and cope with criticism.
    • Identify how to manage and cope with communication anxiety.
    • Use feedback to improve professionalism.
    • Identify skills for clearly communicating ideas, thoughts, and feelings in challenging conversations.
    • Create a plan for conducting a challenging conversation.
    • Demonstrate an understanding of how non-verbal behavior can be used effectively in a challenging conversation.
    • Identify effective methods for dealing with difficult people and situations.
    
    
• Developing an Agenda for Change

  • The many economic, competitive, and global factors that influence how organizations conduct business are constantly changing and evolving. The ability of organizations to understand these influences on their organizations and to respond to and adapt to these changes is critical for long-term growth and survival.

    This course discusses change as a political process driven by individuals and leaders within the organization who emerge as change agents. To be effective, individuals must recognize the areas within the organization over which they can exercise control and the areas over which they cannot.

    Course Format

    All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

    This course contains the following modules:

    • Analyzing the Change Environment.
      • The role of the change agent as a proactive thinker.
      • Implementing a 3-step model for change.
      • Analyzing the nature of the change environment in which you operate.
      • Analyzing the specific nature of the environmental uncertainties In which your organization operates.
    • Identifying Change Opportunities.
      • Analyzing how loosely or tightly coupled your organizational structure should be.
      • Identifying opportunities for change within the four main spheres of organization and execution within which the change agent can effect change.
      • Outlining a plan for change within your organization that addresses one or more of those spheres.

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Evaluate their organization's environment.
    • Identify opportunities for change.
    • Understand change as a process of negotiation.
    • Develop an agenda for action based on the goals, culture, design, and work structure of the organization.
    
    
• Mapping the Political Terrain of Allies and Resistors

  • Implementing an agenda for action is a political process driven by individuals within the organization who emerge as change agents. Essential to their success is the understanding that all new initiatives attract both allies and resistors.

    This course teaches leaders how to frame their agenda in a way that helps them identify and assess potential allies and resistors to their initiatives. With this understanding participants will be able to anticipate and prepare for arguments resistors may use in their attempts to derail the initiative.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Framing Your Change Agenda.
      • Change agendas and styles.
      • Four change mind-sets.
    • Meeting the Challenge of Different Change Agendas.
      • Strategies for recognizing allies and resistors.
      • Identifying key stakeholders.
      • Analyzing the change mind-sets of potential allies and resistors.
      • Anticipating arguments against your change agenda.

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Map the allies, potential allies, and the resistors to their initiative.
    • Assess the attitude toward change of various actors in the organization.
    • Identify various agendas and styles.
    • Anticipate arguments against the agenda for action.
    • Explain the need for a coalition of support.
    
    
• Negotiating Support and Buy-In for Your Agenda

  • In these highly uncertain and turbulent times, going it alone is no longer a route to success; as a result, effective leaders build coalitions of support for their agenda and change initiatives. Leaders develop such coalitions by establishing their own credibility and the credibility of their agenda.

    This course, the third in the series, "Getting Things Done in Organizations: Creating Change and Building Support," is designed to:

    • Help learners develop a "roadmap" for negotiating support for their action agenda
    • Convey an understanding of the principles of bargaining power and influence in the process of negotiating a strategic initiative
    • Help learners apply this conceptual model to their action agenda in their organization
    • Help learners analyze the political agendas of others in the organization, identify sources of support for their agenda, and develop a strategy for building support for their initiative
    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Why You Need a Change
      • Coalition Conditions that necessitate coalitions
      • Power dynamics and credibility
      • Understanding and communicating the benefits of your agenda to others
    • Negotiating Support for Your Initiative
      • Strategies for gaining initial support for your agenda
      • Justifying your actions
    • How to Negotiate a Coalition of Support
      • When to use tacit or explicit language to present your agenda
      • Approaches to communicating your agenda
      • Developing a negotiation strategy appropriate to your agenda

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Describe why coalitions are critical to taking effective action.
    • Describe how coalitions increase your bargaining power.
    • Analyze the types of initial support you can build.
    • Develop strategies for getting initial support for your agenda.
    • Identify communications approaches that will be most effective.
    • Outline a strategy for getting others to buy-in to your agenda.
    
    
• Mobilizing the Coalition for Action

  • In most organizations, it is no longer sufficient to identify what needs to get done, and how it should get done. A leader must have the skills to implement his or her initiative and to overcome the dynamics of opposition and resistance that exist in every organization.

    This course is designed to help learners:

    • Apply the leadership style appropriate to the situation.
    • Put a change coalition into place.
    • React to changing conditions in the organization to ensure successful implementation.
    • Anticipate and prepare for the future.
    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • The Essentials of Coalition Leadership
      • Solidifying your coalition
      • Managing differences among coalition members
      • Diffusing your ideas and expanding your network
    • Pitfalls to Avoid and Leading for the Long Term
      • Strategies for preventing your coalition from becoming insular
      • Avoiding complacency and differentiating your coalition
      • Negotiating changing conditions and uncertainties
      • Political analysts, consensus builders, and politically competent leaders

    
    
    Benefits to the Learner
    After completing this course, participants will be able to:

    • Solidify their coalition.
    • Map differences among coalition members.
    • Propagate ideas and diversify their network.
    • Identify the two dimensions of coalition leadership.
    • Avoid traps of insular coalitions.
    • Recognize and respond to changing conditions within the organization.
    • Employ a Change Outcome Matrix and respond to different outcomes.
    • Effect ongoing and proactive change.
    
    
• The Coaching Mindset for Engaging and Developing Others

  • Being a proactive coach is a fundamental component to being a good leader in the workplace. Coaching implies that leaders not only supervise, but develop the capacities and skills of all employees. A coaching mindset implies that leaders approach employees not simply as subordinates, but protégés, resources to be developed and expanded. Coaching is critical to good workplace leadership. In developing this course, Samuel Bacharach, McKelvey-Grant Professor at Cornell University, and Yael Bacharach, MA, LCSW, appreciate that not all styles of coaching are suitable for the workplace, and distill three decades of academic and business research into coaching best practices most appropriate for organizational leaders. The course emphasizes the importance of supplementing the traditional supervisory mindset with the coaching mindset.

    The course draws upon a variety of examples to illustrate coaching in an organizational context, and details the four functions of coaching in an easy-to-understand and practical context. The course takes a step-by-step approach through the five rules of the coaching dialogue and illuminates effective techniques for listening, asking questions, and providing feedback. The course provides a wealth of tools and processes, including instruction on how to recognize and use the language of coaching and balance the different functions of coaching.

    Through coaching, leaders are able to support and encourage their team members to learn skills and acquire knowledge that helps improve job performance. Coaching works laterally too, in that a leader can apply coaching techniques when working with colleagues. The organization as a whole benefits from a solid coaching culture. Without the right coaching principles in place, employees may not reach their full proactive capacity, rendering the organization less able to execute its goals. This course goes beyond the basics and offers detailed instruction on maximizing the proactive capacity of employees by showing leaders how to integrate the coaching mindset into their leadership style.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • The Role of the Coach
    • The Sports Coach and the Workplace Coach
    • The Coaching Mindset
    • The Four Functions of Coaching
    • Personal Integrity and the Coaching Dialogue
    • The Role of Personal Integrity in Coaching
    • Listening and Reflecting in the Coaching Dialogue
    • Questioning and Providing Feedback in the Coaching Dialogue
    • Classic Mistakes in Coaching Dialogue

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Define coaching in terms of the organizational context, differentiating the coaching mindset from the supervisory mindset.
    • Apply the listening, questioning, and feedback skills necessary to facilitate the coaching dialogue.
    • Assist others in building their proactive capacities.

    
    
• The Coaching Process for Engaging and Developing Others

  • Leaders who have learned to develop a coaching mindset, studied coaching functions, and practiced the coaching dialogue in The Coaching Mindset, can continue their studies here by examining the coaching process. This course, developed by Samuel Bacharach, McKelvey-Grant Professor at Cornell University, and Yael Bacharach, MA, LCSW, teaches the essential steps of coaching. As in The Coaching Mindset, the authors realize that in the workplace not all coaching approaches are appropriate, and have developed a model process which is uniquely applicable for organizational settings.

    The course walks through the process of goal setting in each of the four arenas of coaching; helps you to understand the framing, prioritization, and execution of goals for your subordinates; and addresses roadblocks that appear throughout the coaching process. After taking this course, leaders will understand everything from how to help their proteges with specific work and personal issues to how to leverage coaching to become a high-performance leader within the organization. Leaders will come away with a deep understanding of how to work with their proteges on overcoming blocks and obstacles, providing their proteges appropriate feedback, and helping their proteges with goal setting and skill development. The coaching process specified in this course will enhance not only the leadership capacity of the coach, but also the proactive capacity of the protege. Coaching is no longer a luxury. It is a tool that leaders must have when trying to get top performance from everyone in the organization. Successful organizations are those that make coaching part and parcel of their organizational culture.

    This course will give leaders additional tools for working effectively within their organizational culture and building the proactive capacity of individuals and the organization alike.

    Course Format

    eCornell takes a problem-based approach to learning, and our courses are built around realistic case studies and scenarios. All courses are self-paced, and are facilitated by an eCornell instructor, who leads the online discussions and is available to answer any questions about the course content.

    This course contains the following modules:

    • Clarifying Goals
    • Fundamentals of the Coaching Process
    • Understanding Goals in Terms of the Four Arenas
    • Clarifying Goals in Each Arena
    • Coaching the Protege to Action
    • Addressing Blocks and Achieving Goals Through the Coaching Process
    • External Problems and Obstacles
    • Internal Blocks
    • Goal Achievement

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Use the coaching process successfully in a workplace relationship.
    • Work with a protege to cultivate a vision of the future, while working effectively with the immediate situation.

    
    
• Executive Decision Making

  • In today’s fast-paced, competitive business climate, executives need to be prepared to make smart decisions quickly and decisively. Making strategic decisions involves weighing risk and considering long-range implications for the organization.

    In this course, participants will learn how to apply formal decision-making processes in order to reduce risk and maximize benefit. Learn best practices and techniques for gathering data and making critical decisions with limited time and resources.

    Course Format

    All eCornell courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades any course projects, and is available to answer specific questions about the course content.

    This course contains the following modules:

    • The Executive's Decision-Making Tasks
      • Organizational factors and personal characteristics that affect decision making
      • Framing and categorizing situations to aid in making effective, objective decisions
      • Conducting decision-tree analyses
      • Gathering data and evaluating it for completeness, relevance, and possible bias
    • Formal Methods for Executive Decision Making
      • Most common formal methods and when to use them
      • Bayesian analysis

    
    
    Benefits to the Learner

    After completing this course, participants will be able to:

    • Gather crucial data and resources to inform the decision-making process.
    • Identify appropriate situations for involving others in a decision-making process.
    • Ascertain risks, uncertainties, and ambiguities in an executive decision-making environment.
    • Overcome organizational factors that complicate decision making.
    • Apply formal methods such as decision trees and Bayesian analysis to arrive at appropriate decisions.

    
    
• Planning and Designing a Healing Environment

  • Nearly every major regional healthcare facility in the United States is in the midst of or planning a capital improvement project. How can you be sure that such projects in your organization incorporate best practices and achieve their intended goals? The answer is to look at the evidence: what are the approaches that other healthcare facilities undertaking similar projects have used that have worked?

    This course, the fourth in the six-course certificate program, Healthcare Facilities Design: Strategy & Innovation explores the use of Evidence-Based Design (EBD) to guide the planning, design and management of healthcare facilities and systems. After this course you will be a more intelligent and discerning consumers of research evidence and related information, and be more a productive participant in the planning and design process. You'll learn the key steps in the planning and design process with a focus on how the facility affects quality of care and the experience of patients and care-giving staff. Case studies illustrate design approaches that lend themselves to patient-centered care and that lead to greater operational efficiency and effectiveness. A course project provides students with the opportunity to apply what they're learning to the creation of an outline of a facility plan for their own organization.

    Course Format
    eCornell takes a problem-based approach to learning, building courses around authentic case studies and scenarios. All courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades course projects, and is available to answer specific questions about the course content.

    This course contains the following modules:

    • The Role of Evidence in Planning & Design
    • Types of Evidence Used in the Planning & Design Process
    • Strategic Facility Plan
    • Evidence-Based Design
    • The Evidence in Evidence-Based Design
    • Specific Issues & Evidence-Based Design
    • Interpreting the Evidence
    • Implementing EBD
    • What to Study: Generating Testable Hypothesis
    • Recommending Design Solutions
    
    
    Benefits to the Learner
    After completing this course participants will be able to:

    • Interpret evidence to determine effectiveness of healthcare design.
    • Participate in planning and design projects effectively as an informed consumer.
    • Ask informed questions and lead the team to make better decisions.
    • Recommend ways to use scarce resources available for renovation and design projects to the best advantage.
    
    
• Basic Tools for Facility Planning
  • The process of designing a healthcare facility has a special mission: to have a positive impact on its many users—including patients, families, visitors, nurses, physicians, and other clinical and non-clinical staff—while simultaneously fostering cost-effective operations. To achieve the best outcomes, it is important to involve a variety of stakeholders. An informed group can help to ensure a more efficient working process with architects and engineers, and can contribute to stronger, more broadly-based and more cost-effective decisions.

    This course—the fifth in the six-course certificate program “Healthcare Facilities Design: Strategy & Innovation”—introduces the must-know concepts and related terminology of healthcare facility planning. The course touches on those aspects of capital improvement projects that a manager or stakeholder might encounter in a healthcare setting, including working from a budget to estimate potential sizing of facilities, estimating costs, and recognizing key features of architectural and engineering drawings. At the conclusion of the course, you will be a more intelligent consumer of information and a more effective participant in the healthcare facility planning and design process.

    Course Format
    eCornell takes a problem-based approach to learning, building courses around authentic case studies and scenarios. All courses are delivered online and are self-paced. An eCornell instructor leads the online discussions, grades course projects, and is available to answer specific questions about the course content.

    This course includes the following modules:

    • The Facility Planning & Design Process and Estimating Facility Space
    • Overview of Planning/Design Process and Space Programming
    • Introduction to Cost Estimation
    • The Design Phase
    • An Introduction to the Design Phase
    • Design Drawings
    • Construction Drawings
    • The Drawing Package
    • Keeping On Top of Trends and Issues
    • Planning Issues & Approaches to Working with the Professional Team
    • A Look at Innovations & Trends
    
    
    Benefits to the Learner
    After completing this course participants will be able to:

    • Participate constructively in a facility planning project by being conversant in the basic planning and design process.
    • Use practical, hands-on skills for reading symbols, measuring dimensions and interpreting plans and blueprints.
    • Develop early conceptual-level cost estimates and estimates on the amount of space that could potentially be built with a given budget.
    • Make more informed recommendations and feedback regarding building and renovation projects.